Turn-Around Times

  • Standard and Medium Builds (Home/Business/Gaming)
    • 2-3 Business Days Per Computer*
  • Heavy and Extreme Builds
    (Home/Business/Gaming)
    • 3-4 Business Days Per Computer*

*These turnaround times are standard to allow us to properly assemble the PC, build the operating system with any requested software and drivers, and stress test components to ensure quality and performance.

custom Builds, service, and upgrade Pricing

Tier 1 Labor - $40/Hour

  • Basic Computer Troubles Not Requiring Advanced Diagnostics
  • Video Card/Processor Upgrades
  • System Memory Upgrades
  • Standard and Medium Custom PC Builds

Tier 2 Labor - $70/Hour

  • Major System Software and/or Hardware Problems
  • System Reformatting and Operating System Replacement or Rebuild
  • Major Component Replacements (e.g. Processor, Motherboard)
  • Heavy and Extreme Custom Builds

 


HOW DOES THE PROCESS WORK?

  1. Complete an online custom build quote using our links, or call us for a personalized solution.
  2. We will contact you with an estimate based on hand-picked parts to meet your requirements.
  3. If you agree that the quote matches your budget, you may pay online with a credit card or bank account.
  4. Once payment is received, we will begin the order and build process immediately.
  5. Once the parts arrive at Med City TechWorks, we will assemble, install, and stress-test all components.
  6. We will contact you once the build is completed and schedule delivery or shipping options, on your schedule.

NATIONWIDE SHIPPING and DELIVERY

  • Within Rochester City + 30 miles:
    • Upon completion, we will deliver, setup, and help familiarize you with your new PC at no extra charge.
  • Nationwide Shipping Options:
    • We will gladly ship your new PC to anywhere in the United States or Canada (APO/FPO also!)
    • Due to customs law in certain countries, please call us for international shipping options.

Service Guarantee & Expressed Warranty

Med City TechWorks is proud of the job we perform and guarantee our work in all situations.

  • Custom Built PCs (Home or Business) - We guarantee our build process with a 1-year service warranty against hardware failures.  
    • Avoid the headache of dealing with the part manufacturer's first year warranty by letting us handle it for you.  
    • We will repair or replace all failed hardware components for you during the first year at no extra charge.
    • Any faulty software problems not associated with the build process which require replacement will be treated as a normal service call.
  • Upgrades, Repair and Service Orders - We guarantee our work with a 48-hour service guarantee against software and hardware problems.
    • When you trust us with the upgrade, repair, or service of your PC or laptop and the same issue arises within 48 hours of delivery, we will pick-up, diagnose and deliver your equipment at no charge.
    • If defective hardware or a faulty software component is found during the process that requires replacement, normal service rates apply.

Ready to build?  click here!